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How 9news Handles Your Personal Data

At 9news, we take the privacy of every account holder seriously — this page sets out exactly what data we collect, why we collect it, and how you…

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What Data We Collect and Why

9news Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on 9news, we collect the details you provide during registration — your name, email address, mobile number and, where you choose to transact, payment identifiers such as your UPI handle, Paytm-linked number or PhonePe ID. We use this data to maintain

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your account, process transactions and deliver account-related communications. We do not sell your personal data to third-party marketers. Access to 9news and the scope of data processing may depend on local law and is available where local law permits. Any payment data you share — whether
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via UPI, Paytm or PhonePe — is handled through encrypted channels and retained only as long as required for transaction records and compliance obligations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to request a copy of your records, or need to flag a concern about how your account information has been…

Email Privacy Request Send your data access, correction or deletion request to our dedicated privacy address. Include your registered email and the nature of your request so we can locate your records promptly and respond within 14 days.

Live Chat Support Our support chat is available around the clock for account holders. If your privacy concern is urgent — for example, you believe unauthorised access has occurred — start a live chat and our team will escalate the case immediately.

In-Account Help Centre Log in to your 9news account and navigate to the Help section to raise a privacy ticket directly. This path links your request to your account record automatically, which speeds up verification and response times.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Every piece of personal data we hold is processed with a specific, documented purpose.

Data Collection Scope

We collect only what we need: registration details, payment method identifiers such as UPI handles and Paytm numbers, session logs for fraud prevention, and communication preferences. We do not collect data beyond what your account activity generates.

Cookie Practices

Our site uses functional cookies to keep you logged in and preference cookies to remember your language and currency settings. Analytics cookies are used in aggregate form only. You can adjust cookie permissions at any time through the settings panel in your browser.

Account Security

Account data is stored on servers protected by AES-256 encryption at rest. Passwords are hashed and never stored in plain text. We apply two-factor authentication prompts for login events from unrecognised devices to limit unauthorised access.

Data Retention Periods

Active account data is retained for as long as your account remains open. After account closure, transaction records are kept for the period required by applicable law, typically up to seven years, then securely deleted from our systems.

Your Rights and Requests

You have the right to request a copy of all personal data we hold about you, correct inaccurate records, or ask us to delete your data where no legal retention obligation applies. Submit any of these requests through our privacy email or in-account help centre.

Third-Party Data Sharing

We share data with payment processors like UPI, Paytm and PhonePe solely to complete your transactions, and with fraud-detection partners under strict data-processing agreements. No data is passed to advertisers or unrelated third parties without your explicit consent.

Common Questions About Your Privacy at 9news

The questions below cover the data rights and practices that account holders in India ask us about most frequently. If your question is not answered here, reach out through the contact paths listed above.

We collect your full name, email address, mobile number and date of birth during registration. If you add a payment method, we also record the associated identifier — your UPI handle, Paytm-linked number or PhonePe ID — to process deposits and withdrawals.

Email our privacy team from your registered address and state that you are making a subject access request. We will verify your identity and send a full data extract within 14 calendar days of confirming your request.

Yes. Where no legal retention obligation applies, we will delete your personal data on request. Some transaction records must be kept for a statutory period under applicable law; we will tell you exactly what is retained and for how long.

Only with parties essential to your account — payment processors such as UPI, Paytm and PhonePe for transactions, and fraud-prevention partners under formal data-processing agreements. We do not sell or share your data with marketers.

We use functional cookies to maintain your session, preference cookies for settings like language, and aggregate analytics cookies. You can disable non-essential cookies at any time through your browser settings without losing account functionality.

Once your account is closed, we delete personal profile data. Transaction and financial records are retained for the legally required period — typically up to seven years — after which they are permanently removed from our systems.

Start a live chat immediately through our support centre or email the privacy team. Mark your message as urgent. We will investigate within 24 hours and notify you of our findings and any remediation steps taken.

How 9news Handles Your Personal Data

Reach Our Privacy Team Directly

How We Protect and Manage Your Information

Data Collection Scope

Cookie Practices

Account Security

Data Retention Periods

Your Rights and Requests

Third-Party Data Sharing

Common Questions About Your Privacy at 9news

01 What personal data does 9news collect when I open an account?

02 How can I request a copy of all the data 9news holds about me?

03 Can I ask 9news to delete my personal data?

04 Does 9news share my data with third parties?

05 How does 9news use cookies and can I turn them off?

06 What happens to my data if I close my 9news account?

07 How do I report a suspected privacy breach or unauthorised access to my account?

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